A little help from my friends
The Ascend support line will be closed briefly Friday morning, but there are a lot of great resources available to help out while we’re away! From videos to articles to conversations with other retailers, we’ve got a resource type for everyone.
Limited support: The support line will be closed from 9:00am to 10:15am CST on Friday, July 20th for an all staff meeting. Have a question while we’re gone? Submit a support ticket here or email us at email@example.com.
Get help 24/7/365: We have a host of comprehensive self-help resources that are accessible 24/7/365. No matter what your role or how you prefer to learn, we’ve got a resource you’ll love! Check them out below:
- Knowledge Base: Step-by-step instructions for performing functions in Ascend. Search for the phrase you’re looking for or browse topics arranged by area or category. To get here, look for the question mark icons throughout the Ascend program, or click the Help tab on our website.
- Ascend University: Videos and quizzes help to solidify your learning, and guide you on your way to becoming an Ascend Sherpa. Just head to http://ascend.university. Already have a Trek University account? Use the same account to log into Ascend University! Of course, you can also set up a brand new account.
- Release Notes: Get the rundown on all the new features and fixes in the latest version of the program. Skipped a few versions? No worries – browse previous versions’ release notes, too! In the Ascend client, click the Update Ascend tile and browse directly from the program.
- Feature Overviews: View short (less than five minutes) videos reviewing the new features found in recent releases. Click the Updates tab on our website.
- Blog: Tips and tricks, important news, team bios, sneak peeks of upcoming releases, and more! Click the Blog tab on our website, or sign up here.
- Website: Your central location for all things Ascend. Access vendor update spreadsheets, installer downloads, and printable process PDFs. Access all of other resources from one easy place.
- Ascend Customer Network (ACN): Our private social network for retailers to connect with each other and the entire Ascend Team. Ask questions about our programs and recommended processes, get other retailers’ opinions on processes outside of Ascend, and get notifications of important news and system outages.
Win to play: Are you an Ascend University Sherpa? Reach Sherpa status by completing all the video modules with a quiz score of 80% or higher! If you become a Sherpa by July 31 at 11:59 PM CST, you’ll be entered in our drawing to win a brand-new Xbox One S! Get all the details here.Tags: ACN, Ascend Customer Network, Ascend University, knowledge base, limited support, Video