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Back it all up

July 5, 2017 Backups, End of Day, General Sarah

It’s summer and your business is in full swing. Don’t lose all that great data you’re collecting – stay protected by ensuring you have a current backup (or three) and keep your business running when the unthinkable happens.

Even if you’re not in a severe-weather-prone area, there are a lot of other ways your system could be compromised. Computers can be unpredictable – even if they’re brand new, components can fail unexpectedly. Viruses can worm their way into every nook and cranny of your operating system. Power surges or sudden outages can cause your database and/or operating system to become “corrupted” and unusable.

We can get you back up and running quickly in any eventuality – but only if you have a backup of your system. We understand that it can be easy for computer tasks to slip your mind at the end of the day – so we’ve made it simple.

Just click the Options tile on your Ascend Desktop. On the General tab, look for the Scheduled Back Up section in the bottom of the window. Make sure Automatically back up database each day is checked, and choose the time you want the backup process to run.

Backups should NOT be run while you’re using Ascend (this can also potentially corrupt your database), so be sure to schedule your backups late or early enough in the day so that no one will be using the system. Click the pencil icon to choose the location where your backups should be stored.

Be sure to enter email addresses for the store owners, managers, IT staff, and anyone else responsible for monitoring backups. They’ll receive notifications of successes and failures. If you’re getting multiple failures or a lack of notifications, check the steps in our troubleshooting knowledge base article.

Of course, you can always manually back up your system – just click the Back Up DB icon on your Ascend Desktop (this will only be available if you’re on the server computer and have the proper user permissions). Then just choose your desired backup folder.

For extra security, you can back up to a “cloud” drive – such as Dropbox, Google Drive, or OneDrive. Most of these drive services create a folder on your local computer, so you can simply choose this folder for your automatic backup location.

Or, you can use a backup service – such as Carbonite – to back up your local backups folder. But keep in mind that these services aren’t failure-proof – keep a close eye on them to be sure they’re still working as expected.

Now, system backups are your worst-case-scenario fail-safe. But how do you keep your server (your overall system) safe to begin with? Follow the steps in our system security knowledge base article.

So, what happens if you do have a catastrophic failure outside of our normal business hours (Monday-Friday 8 am-6 pm Central time)?

We still have emergency support available for you from 6 pm-10 pm Monday-Friday and 8 am-5 pm Saturday and Sunday (all Central time).

Just call our regular support line – you’ll hear a message that we’re closed, but keep listening, and you’ll hear a prompt to press 1 to leave a message for emergency support. Include your name, your shop’s name, the best phone number to call, and a brief summary of the issue (we prioritize complete system failures ahead of everything else!) – the tech on call will be paged and will call back within 15 minutes. Just make sure you have a different computer all ready to be switched over to become a temporary server, and have your latest backup file readily available.


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