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While this spring has been anything but normal, summer is on its way – and we’ve been preparing for sun. Our team has put in a lot of work (at home) into the May 2020 version of Ascend and we’re excited to share it with our retailers starting May 20th, 2020. However, we’ll be doing things a Read More
2019 is now in full swing, and it’s a great time to make your resolutions to build a better business this year. This week, we’re bringing you some easy tips to help you make your list. 2019 release schedule: We release a new version of Ascend every quarter to ensure that you continually receive the Read More
Happy 2018! Have you made your New Year’s resolutions yet? Right now, you’re probably focused on getting your inventory done – but set aside some time this week to make a plan to get the most out of your system this year. Check your backups: We say it a lot, but it bears repeating – Read More
Fall weather is slowly settling in, and while that means your sales are starting to wind down, it also means the holidays are right around the corner. Scammers take advantage of the fact that you’re in a flurry of activity during this time. Read on to ensure you’re keeping yourself protected from fraudulent charges. Why Read More
Keep the smiles coming this summer with an updated (and cost-saving!) credit and debit card rate structure. Chase is announcing lower rates for all integrated Ascend retailers – no action necessary. Read on to learn how much you can expect to save starting on Tuesday, August 1st. Lower Rates for All: Credit and debit card Read More
Summer 2017 is here! Update to the latest version of Ascend today. And we know you’re getting busy, so we’ve made this release focus on some back end changes meant to help provide sales floor benefits. Get the highlights, watch the overview video (below) for a peek at the new features, read our release notes Read More
The seasons are marching on, and they’re bringing lots of change with them. This week, we’re covering a few things you can do to keep your store ready to go throughout the summer. TCG quarterly price update: Last week, Trek released their latest quarterly price update. The In-Store Pricing report on Ascend Online Reports (AOR) allows Read More
Your update to Spring 2017 is finally here! Update starting Tuesday, March 28th and learn more about scheduling your upgrade to Stratus, our new multi-store backend platform. Spring is here: The Spring 2017 version of Ascend has a lot to offer: tracking information for Special Orders, updated Work Order large receipts, Ingenico firmware updates that let you accept more cards, and Read More
UPDATE: 11/23/16 11:00AM CST We’re happy to report that we’ve received an “all-clear” notice from Chase Paymentech™. Wells Fargo cards should now be processing normally on your Ascend system. The issue was traced back to an update that Wells Fargo made last Thursday to their payment systems. Unfortunately, the change ended up negatively impacting all Read More
The weather is changing here in Wisconsin and we’re busier than the squirrels – working hard to get Fall 2016 to all of our retailers, along with sharing information on Trek Cards, printer troubleshooting, and more. Not to mention squeezing in a few more bike rides (before we start riding in the snow!). Fall is in Read More
We’ve been doing some fall cleaning to clear out the cobwebs (so we can put up our Halloween decorations, of course!), and this week we’re focusing on a few things you can do to keep your shop running smoothly. Update Ascend: The Fall 2016 version of Ascend was released last week, and nearly half of Read More
UPDATE: 7/22/2016 2:13 PM CST We’ve receiving reports on the support line that some customers aren’t recognizing a new instance where payments are being declined. If ignored, transactions are not successfully completed and payment isn’t received. Read on to learn how to make the most out of the new security standards meant to protect your Read More
Summer 2016 is here and contains a plethora of new features (especially if you’re coming from Winter 2015)! But some of the changes to payment processing are causing confusion for some retailers. Read on to learn how to avoid being stumped at the register.
Hooray! Summer 2016 launches today! Here’s what you need to know to get updated to the newest version – along with information on our upcoming holiday hours and brand-new help site. Not to mention one last chance to check out our June hardware sale. Summer 2016 Release: Summer 2016 became available today (June 28th, 2016). If Read More
UPDATE: 05/17/2016 9:00AM CDT Due to some issues reported with the Spring 2016 version, we put a hold on new updates. Unfortunately, fixing these issues is taking longer than we expected. Because we want to get it right, rather than just quickly, we’ve decided to instead skip additional Spring updates and simply release everything (including the Read More
With the New Year comes a new way to advertise upcoming sales and promotions. Read on to learn about using custom images with your updated payment terminal and check out our holiday hours for information about support availability later this week. Big Boy Toy: You no longer have to be a big box retailer to provide customers a top-notch shopping Read More
UPDATE: 10/2/2015 10:31 AM CDT We met with Chase Paymentech yesterday to discuss our position on EMV certification and would like to share some updates based on that conversation. EMV Certification Due to Ascend’s early start and continued persistence to get certified, we’re further along in the process than literally 99.99% of the other systems that Read More
