Login
New Year, new reports, new best practices! 2021 is just around the corner. Do you have a new year’s resolution yet? If not, we recommend putting the Ascend Retail Profit Machine metrics on your to-do list! Limited support: The Ascend support line will be closed for the New Year’s holiday on Thursday December, 31st and Read More
There are a lot of ways Ascend helps your business run – but the many systems it has to help you communicate is arguably one of the most important. From internal messages, to vendor orders, to SMS and emails, Ascend has you covered! And the September 2020 version of Ascend can help you step up Read More
We’re in the middle of these extra-hot dog days of summer and, while you might be tempted to take a break to visit the pool, it doesn’t look like sales are slowing down anytime soon! Beat the heat with these hot tips for keeping your shop running smoothly. In this post, we’re going to cover Read More
Have you made a New Year resolution yet? Start the decade on the right foot by knowing that your Ascend inventory is correct by scheduling a full-store inventory and making a plan for regular Cycle Counts going forward. We’re here to help: Your inventory is the single most important data point you have for your Read More
It’s your last chance to get entered in our Ascend University contest! Take some time to watch the latest videos from Ascend University, verify you’re up-to-date on all the modules, and get entered to win an Amazon Echo Show. Next week, we’ll be announcing our winners – after Labor Day, of course! Labor Day: Next Monday Read More
Summer is in full swing! Say ‘hello’ to the July 2019 version of Ascend as you say ‘goodbye’ to the month of July. Update today for integrated outage notices and the option to work offline, and get caught up on your Ascend University videos to win some cool prizes. Update today: The July 2019 version of Read More
Trekfest is coming to a close and it’s time to get those rebates! And that’s not the only Trek Connect Retail Marketing campaign available. Trekfest Wrap up: Trekfest is coming to an end! Grab the rebate queries here. Rebate queries are due to Trek by Monday, May 6 and are based on Trek Advertised retail price. Save your query Read More
Have you updated to the March 2019 version of Ascend yet? There’s no time like the present! This new update comes with a lot of great new videos on Ascend University, so hurry over to Ascend U and reclaim your Ascend Sherpa status. March 2019 update: The latest version of Ascend is available! The March 2019 version Read More
It may be dreary outside, but we’re cooking up a lot of good things at Ascend! We’ve wrapped up our February Ascend University contest and have chosen a winner. One Trek Connect Retail Marketing campaign is coming to an end, and another one it beginning. Finally, be sure to check out Ascend on the move Read More
Start the year right with some superhero training on Ascend University (and a chance to win BIG!), dusting off the cobwebs on your old accounts (or creating some new ones!), and using your spidey-senses to get insider information on Trek’s new B2B website being launched this year. Win to play: We’ve got some new videos on Read More
Meet Ascend HQ with the December 2018 version of Ascend starting on December 18th. Update today to start taking advantage of our all new online reporting management console. December 2018 is here: Keep a pulse on your business with the new version of Ascend. Share rental item availability, set customer contact preferences, and get access Read More
December is roaring in with a TCRM rebate, an incoming update, and seasonal shenanigans. In between all that holiday planning, take some time to make sure you and your staff are on top of your online security by reviewing our Ascend and online best practices and tips. Get your rebate: The Trek Connect Retail Marketing Read More
The end of November is considered the beginning of the holiday season in the US. Are you ready for the gift-giving season? Make sure you know the upcoming Ascend support hours, are up-to-date on Promotions, and can confidently issue Gift Cards, Gift Certificates, and In-Store Credit. Limited Support: The Ascend support line will be closed this Read More
It took a little longer than expected, but the September 2018 version of Ascend is now available to retailers all over the world! And that’s not the only thing to look forward to. The cyclocross World Cup is coming to Waterloo this weekend, followed by Trek World next week in Madison! September 2018: The September 2018 Read More
We had a bit of a false start with the release of the September 2018 version of Ascend – but never fear, that just gives you and your staff more time to brush up on all the new features! September 2018: A few weeks ago, we gave you a sneak peek of the new features Read More
The leaves are already turning colors in Wisconsin, which means fall must be coming! To kick off the season, our support lines will be closed next Monday for Labor Day. We’re also wrapping up the summer season with another Ascend University contest and Saris is welcoming fall with a Labor Day sale. Limited support hours: Next Monday, September 3rd the Read More
Things are coming together this week – the Ascend Team for an all staff meeting, cyclists for Ride Across Wisconsin, and important ‘best practice’ information for vendor product imports. Mark the calendar and grab your notebook – you’ll want to write this down! Limited support: The Ascend support line will be closed from 8:00AM-9:00AM CST Read More
The Trek Summer Sale starts this week! Are you ready for it? We’ve got the resources you need right here. It’s also the final days of our Sherpa contest! Make sure you’re up-to-date in Ascend University for a chance to win an Xbox One S. Trek Summer Sale: Take advantage of Trek’s Summer Sale – with sale Read More
The Ascend support line will be closed briefly Friday morning, but there are a lot of great resources available to help out while we’re away! From videos to articles to conversations with other retailers, we’ve got a resource type for everyone. Limited support: The support line will be closed from 9:00am to 10:15am CST on Friday, July 20th for an all staff Read More
It’s a busy week here at Ascend as we all prepare for the long weekend. There’s meetings to have, grills to set up, and brats to cook here in Wisconsin. Memorial Day is just around the corner! Make a note of upcoming support hours, check out our newest videos on Ascend U, and (if you’re Read More
It might sound crazy, but it ain’t no lie – we’ve still got expo hardware available for discounted prices! Also this week, the support line will be closed for an hour this Thursday and multi-store retailers will start seeing the updated Transfers screen in Ascend. Limited support: The Ascend support line will be closed from 11:45AM – Read More
The newest version of Ascend is live, along with the Ascend University video for the most noticeable part of the update. Trek Fest starts this week and, if you use Trek Connect Retail Marketing, your spring coupons are also live. There’s a lot of information here, but luckily, you have Ascend to help organize and Read More
The Spring 2018 version of Ascend is bringing a lot of cool new features to a desktop near you. Coming next week, on Tuesday, March 20th, spring brings an update to On Sale, a modified locked transaction notification, and much, much more! The Wiz: The On Sale section of Ascend has been renamed to the more common Read More
The calendar might say today is National Love Your Pet day, or that Thursday is National Margarita Day, but here at Ascend, every day is National Ascend day! We just won’t make you write that across the whole calendar. For now, we do have a couple important dates and deadlines that you should jot down. Read More
On a cold winter day, it’s tempting to just switch on the TV and zone out until spring. But that’s not usually a realistic option! This week, we’re here to help bring a little of that low-key feeling to your workday with three new videos on Ascend University. So grab a snack, sit back, and Read More
Inventory season is wrapping up, but that doesn’t mean you should put your inventory scanner away! This week we’ll explore how to create a plan to run cycle counts periodically throughout the year. Plus, learn what else you can do to stay on top of things this year. Cycle counts: Cycle Counts are an excellent way Read More
The Winter 2017 version of Ascend is finally here! Winter is bringing you some holiday goodies – including a new Purchase on Account workflow, some sweet Purchase Order updates, and it’s all topped off with shiny new Transaction Open messages. Speaking of holidays, take a moment to see what’s up with TCRM holiday coupons and Read More
You know you can always reach the Ascend team by phone, but that’s not your only option! There are a lot of other ways to stay connected. Ascend is active on several social media platforms, making it easy for you to connect with Ascend – and with other Ascend retailers. Share and learn on UserVoice: UserVoice Read More
The Autumn 2017 version of Ascend is already a day old! Have you updated yet? Read on to learn more about the new features and sign up for a live tour of the changes lead by our product manager, Luke Natvig. Spaces: Let’s start with some new functionality we’ve called Spaces. Spaces allow your team Read More
The Fall 2017 version of Ascend is already a day old! Have you updated yet? Read on to learn more about the new features and sign up for a live tour of the changes lead by our product manager, Luke Natvig. Spaces: Let’s start with some new functionality we’ve called Spaces. Spaces allow your team Read More
The Fall 2017 version of Ascend is coming next week on Tuesday, September 12th. For this week, write a reminder for a brief Ascend Support phone closure to allow for team training. And if you’re attending Interbike later this month, swing by and say “hi”! Limited phones this Friday: This Friday, September 8th, the Ascend Support Read More
Sign up for our Bookkeeping services in September 2017 and get up to 6 months FREE! * You read that right! We have been offering our Ascend Bookkeeping services for over 18 months now, so we’d like to celebrate with a new offer! As our team is continuing to grow, we are now able to Read More
Believe it or not, Autumn is just around the corner – and the Autumn 2017 version of Ascend is coming with it! Coming next month, Autumn 2017 brings a whole lot of improvements to Work Orders. Set the schedule: Autumn 2017 brings an updated Work Orders Due screen with Technician Settings. Technician Settings let you create staff schedules Read More
Believe it or not, fall is just around the corner – and the Fall 2017 version of Ascend is coming with it! Coming next month, Fall 2017 brings a whole lot of improvements to Work Orders. Plus, we’ve got a final reminder to turn in your Summer Sales information for a rebate from Trek. Set Read More
It’s hot, hot, hot(!) here in Wisconsin, but we’re working hard to stay cool. And there are a couple easy ways to help you keep your cool, too. If you haven’t updated to the Summer 2017 version of Ascend, there’s no time like the present! Get the details on the hot new Coupon Wizard, and get Read More
Memorial day is just around the corner in the US – signaling the end of a rainy spring and the beginning of a (hopefully!) sunny summer season. We have a couple items to add to your calendar: our holiday hours next week and the upcoming Summer Ascend release. Limited support hours: Next Monday (May 29th) is Memorial Read More
Your update to Spring 2017 is finally here! Update starting Tuesday, March 28th and learn more about scheduling your upgrade to Stratus, our new multi-store backend platform. Spring is here: The Spring 2017 version of Ascend has a lot to offer: tracking information for Special Orders, updated Work Order large receipts, Ingenico firmware updates that let you accept more cards, and Read More
They say March “comes in like a lion and goes out like a lamb.” But with the new version of Ascend coming next Tuesday, March 28th, this month is going out with a roar. And it’s a great time to prep your store for the biking season by making sure your products are categorized and Read More
Forget the groundhog – let’s start thinking about the spring season. This spring, you can look forward to more than warmer weather. Get ready for training materials for new or seasonal employees and more secure website logins. New Hire Training: When you’re new to Ascend, it’s easy to feel a bit overwhelmed. We’ve got a powerful system and lots Read More
The weather outside might be frightful, but the newest version of Ascend is delightful! If you haven’t heard, the Winter 2016 version is available today. Update to take advantage of upgrades to Vendor Orders, eCommerce, reports, and more. Update Now: The Winter 2016 version of Ascend lets you: Lock your desktop tiles Include even more information (like Gender, Season, and Year) in your Product Read More
Do you feel like the seasons are flying by? Then your Ascend updates might be too! And we understand how that can lead to some features getting lost in the shuffle. So, this week we’re looking over a useful feature you might be overlooking. Meet your new cash calculator: The Cash Drawer Counter is a great tool for anyone cashing Read More
It’s time to update! The Fall 2016 version of Ascend is officially available (as of Tuesday, September 13). Set aside time before you open or after closing to get your shop up-to-date today. And while your Ascend software updates, you can get new information on an upcoming Ascend Webinar, new Ascend University videos, changes to Trek Credit Cards, Read More
Fall is just around the corner and in the US, Labor Day is the unofficial kickoff! Ensure you’re ready for the autumn rush and prepare your shop for smooth transition to the next selling season with accurate inventories. Limited Support Available: The Ascend Support Line will be closed on Monday September 5th for the holiday, Read More
The Fall 2016 version of Ascend is currently being finalized and we expect for it to be arriving to a workstation near you within just a few short weeks. To get you prepped, we’re highlighting a nifty feature meant to help those who close up shop at the end of the night. Cash Drawer Pro: Read More
The Summer 2016 version of Ascend will be ready for release on June 28th. Learn how to get your hands on it, check out some of the ways it can help make your life simpler, and if you were waiting for the right time to snatch up some new hardware, don’t delay: our June specials Read More
Best System. Best Support. It’s the motto we live by, and we take it very seriously. But what does “Best Support” really mean? We’re billing our first installment of yearly support fees this week, so it’s a great time to brush up on all the resources you have at your fingertips. Personal Technical Support. No Read More
With our quarterly product updates, there’s always something new and exciting to learn in Ascend. But that doesn’t mean you should forget about the basics. One basic pair that everyone uses, but that sometimes gets overlooked, is our In-Store Products and Vendor Products. These two records have a lot of fields that look pretty similar and often contain Read More
This week is all about data: we’ve got a new Ascend University video module for you and a couple reminders regarding inventory scanners. Data is Good: Whether you’re dealing with inventory numbers, sales metrics, or customer information, I think we can all agree that having accurate data is always a good thing. But it shouldn’t Read More
