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April 8, 2015 General Eddy

We value your feedback. That’s why we use several channels to engage our customers and provide a platform to raise concerns, ask questions, and get the answers you need to run a more efficient business. Read on to learn some of the ways you can minimize noise and maximize your attention on the things you care about.

Cast Your Vote: UserVoice is an invite-only feedback forum where users can share their ideas for improving Ascend and provides a simple, community driven way for features and improvements to be shared among Ascend users. Here’s how to make the best use of your limited votes:

Network: The Ascend Customer Network on Yammer provides a more discussion oriented approach than UserVoice. It connects dealers with our Support staff as well as with other Ascend retailers. You can easily share solutions, discuss any issues, and post relevant images, links, or videos. You can also:

Learn: Even though you’ll receive important messages regarding system changes or outages via Yammer, our blog offers a quick and easy way to stay on top of Ascend updates. Our weekly posts feature program tutorials, employee profiles, hardware sale specials, and more detailed information regarding new or modified features. It’s here for you, so get the most out of this blog by:

Update Today: The Spring 2015 version of Ascend RMS is now available to all retailers, so update today! Want more information on all the changes? Click here to view the release notes or here for a complete list of short video tutorials on Ascend University.

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