Limited support Thanksgiving week

The Ascend support line is closed Thursday, November 28th - Friday, November 29th in observance of Thanksgiving in the US. The resources below can help you resolve most common issues.


Emergency support is available for issues preventing you from processing transactions from 8 am - 5 pm Central Friday, November 29th - Sunday, December 1st


Let's get you

back to work.

Use this page to access quick links to our self-help resources.

Find answers your way.

We've got everything you need to help you troubleshoot any problem. Use the links below to get started.

Already on the line with our support team?

Keep an eye on your metrics.

Collect customer feedback.

Make the most of your subscription

We've got all the tools to help you conquer retail. Learn more about incorporating them into your business.

Measure your in-store traffic.

Don't have enough scanners for inventory?

Upgrade to the latest version

Enhanced scheduled tasks. Updated inventory process. Gear up for the end of year with October 2019.

Sign-up today to learn more about our inventory services.


From full-store physical inventory counts to best practices training, our team is standing by to help you reach your retail goals.

Advice done right.