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Important news and updates

Some things are worth highlighting. Find important Ascend news and updates below.

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Emergency on-call starting early

Calls to Ascend Support will be routed to our emergency line starting at 3 PM CST on Tuesday, December 17th for an all company outing. Coverage will end as usual at 10 PM CST. We apologize for any delay you might experience due to this special schedule.

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Upcoming holiday support hours

The holidays are fast approaching and that means we have special hours coming soon. Please note that our offices will be closed on Wednesday, December 25th and Wednesday, January 1st


Emergency on-call support for issues preventing sales transactions will be available from 8 AM to 5 PM on Tuesday, December 24th and Tuesday, December 31st.

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RetailNext webinar registration

We're hosting three live webinars starting on Monday, January 6th at 12 PM CST to help you make the most of your data with Ascend + RetailNext.


Simplify your staff scheduling decisions and measure marketing campaign effectiveness with ease. Join us for one (or three!) of these free webinars to learn how.

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October 2019 hotfix available

A new version of the Ascend October 2019 release is now available. Please update all of your retail workstations to the latest version of Ascend (19.3.217) starting with your server PC(s) first. 

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Enhanced scheduled tasks. Updated inventory process. Gear up for the end of year with October 2019.

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