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Running into trouble? We've got you covered. Use this page to access quick links to our support resources.

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Important news and updates

Some things are worth highlighting. Find important Ascend news and updates below.

🚧Meet your new service status page

We're introducing an updated service health status page to help quickly alert you of Ascend service disruptions.


Use the new page to stay on top of scheduled maintenance or service outages. Plus, get access to live updates. Click below to subscribe to alerts today!

🚲Vendor update: Trek model year rollover

Trek is updating multiple part numbers for their 2022 model year bicycles. The upcoming April 2021 version of Ascend includes a feature to help you automatically update all affected orders. Need to update products now? Click below to learn best practice and manually update affected purchase orders and special orders.

🤑Sell beyond your sales floor with Locally

Ascend is the first and only point-of-sale system to directly integrate with Locally, an online platform that allows you to display and sell your inventory on locally.com, social pages, and your own website.


If you're a Trek retailer, you can now leverage their partnership with Locally to help new customers discover your products on trekbikes.com. Click to learn about Locally on Trek's B2B site.

📱Upcoming phone support hours

Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, April 20th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message. We apologize for any inconvenience.

February 2021 is ready for download

The newest version of Ascend is here. Update to February 2021 for for  automated APPLE label pricing sync, new special order functionality, and an all-new set of tools on Ascend HQ. 

🧮Take stock of your products

Are your inventory levels running low? Now's a great time to take stock of your products and verify your database inventory levels with one of our personalized onsite inventory training services.

🦠COVID-19 retailer resources

Outdoor retailers continue serving their communities worldwide with bicycle sales, repair, and maintenance. Learn what we're doing to help and how you can use the tools currently available to continue running your business safely and securely.

Make the most of your subscription

We've got all the tools to help you conquer retail. Learn more about incorporating them into your business.

Track meaningful analytics.

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Measure your in-store traffic.

Upgrade to the latest

Meet you new cloud reporting tools. Only on the February 2021 version of Ascend.