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Help is here

Running into trouble? We've got you covered. Use this page to access quick links to our support resources.

Already on the line with our support team?

Important news and updates

Some things are worth highlighting. Find important Ascend news and updates below.

✅June 2021 is ready for download

The newest version of Ascend is here. Update to June 2021 for help eliminating long receiving times and accessing in-app delivery dates for Trek products.

🗓️Q2 update from our director

Every quarter we’re committed to keeping you informed on upcoming improvements and useful features that can help you grow your retail business.

🍿Did you miss the walkthrough webinar?

Watch the recording to learn more about using June 2021 to help your team tackle the Bike Boom with new time saving features.

🚧Access real-time alerts

We're introducing an updated service health status page to help quickly alert you of Ascend service disruptions.


Use the new page to stay on top of scheduled maintenance or service outages. Plus, get access to live updates. Click below to subscribe to alerts today!

🧮Take stock of your products

Are your inventory levels running low? Now's a great time to take stock of your products and verify your database inventory levels with one of our personalized onsite inventory training services.

🦠COVID-19 retailer resources

Outdoor retailers continue serving their communities worldwide with bicycle sales, repair, and maintenance. Learn what we're doing to help and how you can use the tools currently available to continue running your business safely and securely.

Make the most of your subscription

We've got all the tools to help you conquer retail. Learn more about incorporating them into your business.

Track meaningful analytics.

Broadcast your inventory.

Collect customer feedback.

Measure your in-store traffic.

Upgrade to the latest

Turn online shoppers into lifetime customers with the new Locally integration on our latest release.