Help is here.

Running into trouble? We've got you covered. Use this page to access quick links to all of our help resources.

Find answers your way

We've got everything you need to help you troubleshoot any problem. Use the links below to get started.

Already on the line with our support team?

Important news and updates

Some things are worth highlighting. Find important Ascend news and updates below.

🌐

Improved ecommerce uploads

Ascend now delivers more frequent ecommerce uploads from your in-store point-of-sale to your SmartEtailing website. The best part? It starts today and happens automatically! Click below to learn more about your upgrade.

🦠

COVID-19 retailer resources

Outdoor retailers continue serving their communities worldwide with bicycle sales, repair, and maintenance. Learn what we're doing to help and how you can use the tools currently available to continue running your business safely and securely.

New retailer portal is here

The new Ascend Retailer Portal on ShareFile is here to make it faster and easier for you to access vendor product files, hardware drivers, and other POS files. 

Track meaningful analytics.

Collect customer feedback.

Make the most of your subscription

We've got all the tools to help you conquer retail. Learn more about incorporating them into your business.

Measure your in-store traffic.

Upgrade to the latest

Contactless payments. Upgraded e-commerce integrations. Conquer the new normal with May 2020.

Sign-up today to learn more about our inventory services.


From full-store physical inventory counts to best practices training, our team is standing by to help you reach your retail goals.

Advice done right.