Happy New Year

New Year, new reports, new best practices! 2021 is just around the corner. Do you have a new year’s resolution yet? If not, we recommend putting the Ascend Retail Profit Machine metrics on your to-do list!

Limited support: The Ascend support line will be closed for the New Year’s holiday on Thursday December, 31st and Friday, January 1st. Emergency support will be available on:

You can submit a support ticket online or via email to help@ascendrms.com, and we will get back to you as soon as possible when we’re back in the office!

Retail Profit Machine Accuracy report: Take your shop to the next level with the new Retail Profit Machine Accuracy report on Ascend HQ. You may already be familiar with the RPM metrics on the Analytics page, but the Accuracy report lets you dive even deeper into your store’s stats and how well you adhere to Ascend best practices. Following best practices means your processes will be as efficient as possible and frees up your time to focus on selling. Learn more about the RPM Accuracy report at the Ascend Knowledge Base.

New year, new UserVoice login: Your UserVoice login experience is going to be a bit different in 2021! Starting on January 14th, UserVoice is changing their email/password authentication process so you no longer need a password at login. Instead, you will get a secure login link via email at the address associated with your UserVoice account. You can learn more about the new process at their FAQ page.

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