Let Us Have It

September 24, 2015 Blog @de Eddy

Feedback is very important to us. It’s the only way we can continue to improve the application, resources, and services we provide. And we take it seriously! So, we ask that you take a minute after your support call to let us know how we did.

Don’t have time to fill out  our survey right way? We’ve made it easy for you to access it at any time using the link below. And if you have suggestions to help improve Ascend, we also have a robust feedback forum that gets everyone involved.

Give Us Feedback: Anytime you remotely connect with any member of the Ascend Support Team using TeamViewer, your default web browser will launch a new tab directing you to our Support Survey. If you don’t see it, check your pop-up settings. If you do see it, you’ll notice that it’s made up of eight questions (most of which are multiple choice) and only takes a minute to complete.

Use Your Voice: UserVoice is an invite-only feedback forum where users can share their ideas for improving Ascend and provides a simple, community driven way for features and improvements to be shared among Ascend users. And the best part is that anyone can join! Here’s how to make the best use of your limited votes:

Network: The Ascend Customer Network on Yammer provides a more discussion oriented approach than UserVoice. It connects dealers with our Support staff as well as with other Ascend retailers. You can easily share solutions, discuss any issues, and post relevant images, links, or videos. You can also:

And don’t forget to update your workstations to the Fall 2015 version of Ascend. It only takes a few minutes and will enable you to more quickly access several program pages, capture customer data with a single scan, and brings our new Reservation module to a workstation near you. Watch this video for a short overview and give us a call with any questions.

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