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Meet Sarah, Ascend Technical Writer

December 20, 2016 Ascend, Meet the Team Erin
Headset of Sarah Odell, Technical Writer

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day.

This week our subject is Sarah O’Dell, Ascend Technical Writer.

So, let’s get started…

What is your title at Ascend? What does that mean?

I’m Ascend’s Technical Writer. Primarily, that means that I maintain the online help, release notes, and all the step-by-step guides that we put out for retailers. As part of the Communications Team, I also write blog posts and help out with the scripts for videos.

How long have you been at Ascend?

I’ve been with Ascend for almost nine years! I started as a Support Tech, and moved into my current role about six years ago.

What is most rewarding about your job?

I love helping retailers run a better business. And our retailers are awesome – you’re always patient, even if we can’t fix your issue right away.

What are your hobbies?

I’m a bit of a serial hobbyist. My list includes video games, knitting, crochet, baking, reading (mostly sci-fi, horror, and comic books), creative writing (primarily the same as I read), web design, hunting, fishing, camping, mountain biking, hiking…

If we all came to your house for dinner, what would you make?

Sushi! I love sushi. I usually stick to smoked salmon or vegetarian when I make it. but if I’m at a decent restaurant, I do love to get raw tuna or broiled eel (so maybe we’d order in so we can get the variety?).

How do you keep a healthy work-life balance?

Not particularly well! I went back to school part-time last year, so that does helps me keep to a schedule. That’s probably not what you meant, though!

What bike accessory would you be and why?

Probably a bike bag – I “carry” a lot of useful information, but it’s easy to get disorganized and hard to find.


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