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Ascend

Become an AU Sherpa

Ascend makes it easier for you to capture customer data, manage your inventory, and make business decisions based on reliable numbers. And that means there’s a lot to learn if you want to unlock its full potential. That’s why we’ve made it easy for you and your team to learn everything you need on Ascend University. Read More

Winter, but Better

The weather outside might be frightful, but the newest version of Ascend is delightful! If you haven’t heard, the Winter 2016 version is available today. Update to take advantage of upgrades to Vendor Orders, eCommerce, reports, and more. Update Now: The Winter 2016 version of Ascend lets you: Lock your desktop tiles Include even more information (like Gender, Season, and Year) in your Product Read More

Count Cash, Learn Fast

The Fall 2016 version of Ascend is currently being finalized and we expect for it to be arriving to a workstation near you within just a few short weeks. To get you prepped, we’re highlighting a nifty feature meant to help those who close up shop at the end of the night. Cash Drawer Pro: Read More

Where’s my update to Summer 2016?

The Summer 2016 version of Ascend will be ready for release on June 28th. Learn how to get your hands on it, check out some of the ways it can help make your life simpler, and if you were waiting for the right time to snatch up some new hardware, don’t delay: our June specials Read More

Meet Luke, Ascend Global Product Manager

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Luke Natvig, our Global Product Manager. So, let’s get started… What is your title at Ascend? What does Read More

Who’s Ready?

The Spring 2016 version of Ascend is almost here! And we’re doing our best to keep you in the loop on everything spring. This week we’re sharing previews of a few more of the gems you can expect on March 29th, along with some setup instructions that will ensure your store is ready for the update. Product Read More

Meet Max, Ascend Support Technician

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Max Lamberg, Ascend Support Technician. So, let’s get started… What is your role at Ascend? I’m a Support Read More

Meet Erin, Ascend Bookkeeping Manager

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Erin Tome, Ascend Bookkeeping Manager. So, let’s get started… What is your role at Ascend?  I am the North American Read More

It’s All About the Details

In the Ascend Winter 2015 update, Work Orders received a major tune up. Now that the dust has settled, let’s review some of those changes. We’ll also take a moment to preview what’s next for Work Orders in Spring 2016. In December, we added a lot of cool features to Work Orders, including the top-requested Read More

Data Powers Your Business

This week is all about data: we’ve got a new Ascend University video module for you and a couple reminders regarding inventory scanners. Data is Good: Whether you’re dealing with inventory numbers, sales metrics, or customer information, I think we can all agree that having accurate data is always a good thing. But it shouldn’t Read More

Meet Linda, Ascend Business Analyst

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Linda Rand, Ascend Business Analyst. What does that mean? Let’s have her explain… What is your role at Ascend?  I’m Read More

Trek Card Goes Mobile

The Trek Card mobile app is here! Next time you’re ringing up a sale, be prepared for customers to pull out their phones instead of their wallets. We’ve also recently sent you an email invite to take a quick survey, so don’t forget to check your inbox. There’s an app for that: Trek has recently Read More

Start the New Year Right

New Year’s Eve is sneaking up fast! We can help you keep your 2016 retail resolutions with a few simple steps in the final days of 2015. Backup: Since our Summer 2015 update, your nightly backups can be set to happen automatically. However, your end-of-the-year backup is one you may want to save for the long term. Make sure Read More

Say Cheese!

With the New Year comes a new way to advertise upcoming sales and promotions. Read on to learn about using custom images with your updated payment terminal and check out our holiday hours for information about support availability later this week. Big Boy Toy: You no longer have to be a big box retailer to provide customers a top-notch shopping Read More

Happy Holidays!

The holidays are here and we know you’re excited to get started, but we have a couple reminders before you head towards your seat near the fire. Read on to learn about our holiday hours, the Winter 2015 update, and another chance to win a set of Bontrager Transmitr lights or a Balista helmet. First things Read More

Connect

We value your feedback. That’s why we use several channels to engage our customers and provide a platform to raise concerns, ask questions, and get the answers you need to run a more efficient business. Read on to learn some of the ways you can minimize noise and maximize your attention on the things you care about. Cast Your Read More

Think Spring

We’re about two weeks from releasing the Spring 2015 version of Ascend RMS to early release retailers and the entire team is excited to share all of the improvements we’ve baked into this year’s first update. But we know that not everyone gets excited for change, so we’ll be previewing some of the tweaks right Read More

Upgrade to Version 2.12 Today!

Version 2.12 is here and we’re ready to share all of its newest feature with retailers far and wide. If you haven’t updated your system, make sure to do so as soon as possible to start taking advantage of all of the improvements we’ve made. Not sure what’s included? Read on for a short list Read More

Ascend and Windows 8

Windows 8 is coming on October 26th.  Here’s what you need to know about Ascend and Windows 8. Ascend and all of our certified peripherals work fine on Windows 8.  Our Ascend installer, however, does not run on it.  We had to install Ascend on a Windows 7 PC first and then upgrade to Windows Read More

Venturing into the unknown

This past Sunday I flew into Frankfurt, Germany. I’m spending the week in Germany and Switzerland visiting Ascend dealers and our local support team. When I’m traveling and have extra time, I like to venture into the unknown. I hop on the train from the airport into the city center, store my luggage and start Read More