1 (877) 875-8663

Ingenico

The holidays come early with November 2020

2020 is drawing to a close (and maybe that’s a good thing?) – but we have one last bundle of Ascend goodies coming before the end of the year! The November 2020 update will be available to most retailers in the US and Canada starting November 11, 2020. Keep reading to learn about the highlights, Read More

Fall in love with September 2020

It seems like the summer has flown by, and the September 2020 version of Ascend is here to help you transition to fall as smoothly as possible. This version is available to most retailers worldwide starting September 16. Keep reading to learn about the highlights of this version, then head to our release notes to Read More

Ring in the new year

Happy 2018! Have you made your New Year’s resolutions yet? Right now, you’re probably focused on getting your inventory done – but set aside some time this week to make a plan to get the most out of your system this year. Check your backups: We say it a lot, but it bears repeating – Read More

Season of Transformation

The seasons are marching on, and they’re bringing lots of change with them. This week, we’re covering a few things you can do to keep your store ready to go throughout the summer. TCG quarterly price update: Last week, Trek released their latest quarterly price update. The In-Store Pricing report on Ascend Online Reports (AOR) allows Read More

Time to Tidy Up

It’s time to dust off the cobwebs – spring is definitely here! Let’s start the cleaning by wrapping up TrekFest, updating some Options, bringing in new hardware, and more with this weeks post. Wrap up Trek Fest: Trek Fest has come to an end for your customers, but there’s still a little more before you’re Read More

Meet Stratus

Your update to Spring 2017 is finally here! Update starting  Tuesday, March 28th and learn more about scheduling your upgrade to Stratus, our new multi-store backend platform. Spring is here: The Spring 2017 version of Ascend has a lot to offer: tracking information for Special Orders, updated Work Order large receipts, Ingenico firmware updates that let you accept more cards, and Read More

UPDATED: Don’t Get Hung Up

UPDATE: 7/22/2016  2:13 PM CST We’ve receiving reports on the support line that some customers aren’t recognizing a new instance where payments are being declined. If ignored, transactions are not successfully completed and payment isn’t received. Read on to learn how to make the most out of the new security standards meant to protect your Read More

No Wallet? No Problem.

Smartphones have brought us the power to control our homes, order a car, and now have the ability to replace your credit cards. With the Spring 2016 version of Ascend and an Ingenico terminal, you can now join the fun. Plus, some information on submitting your 2016 Trek Fest reports. Read on to learn more! Read More

Updates and Integration

There are a lot of cool things to look forward to in the Spring 2016 version of Ascend, including electronic signature capture and Chip & PIN processing with the Ingenico payment terminals. Here are a couple more things to convince you to spring forward with Ascend’s Spring 2016 version. Introducing Integrated Gift Cards: In the Spring Read More

Worth the Wait

In case you missed last week’s post, we’ve started to roll out the Spring 2016 version of Ascend to select retailers. Wondering why you haven’t seen the alert to update yet? Well, to make things as simple as possible for you and your team, we’ve broken the release into several “waves.” And yes – EMV IS Read More

Become a Checkout Pro

This week we’re focusing on Ingenico devices: how you can prepare for EMV processing, what you can do to spruce up your checkout lanes, and how we can help take your look from retail rookie to sales pro. Payment Processing Prep: We’re in the final stretch! This week, we’re on track to complete the certification process with Read More

Say Cheese!

With the New Year comes a new way to advertise upcoming sales and promotions. Read on to learn about using custom images with your updated payment terminal and check out our holiday hours for information about support availability later this week. Big Boy Toy: You no longer have to be a big box retailer to provide customers a top-notch shopping Read More

UPDATED: From the Desk of the GM

UPDATE: 12/16/2015 9:00AM CDT We’ve become aware of some retailers experiencing issues when contacting Chase Paymentech regarding the addendum mentioned below. We’ve taken additional measures to ensure that they are aware of your calls and expect those issues to have been resolved. If you call and continue to experience problems with the Chase representative, we Read More

UPDATED: EMV Questions? We’ve Got the Details.

UPDATE: 10/2/2015  10:31 AM CDT We met with Chase Paymentech yesterday to discuss our position on EMV certification and would like to share some updates based on that conversation. EMV Certification Due to Ascend’s early start and continued persistence to get certified, we’re further along in the process than literally 99.99% of the other systems that Read More