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Stay in the loop

You know you can always reach the Ascend team by phone, but that’s not your only option! There are a lot of other ways to stay connected. Ascend is active on several social media platforms, making it easy for you to connect with Ascend – and with other Ascend retailers. Share and learn on UserVoice: UserVoice Read More

Customize Your SMS Defaults

Version 2.11 is now available! If you haven’t already, upgrade today and join the hundreds of dealers already taking advantage of Ascend’s new features. Customize Your SMS Defaults A few versions back, we added SMS integration to Ascend. (Do you remember which version? We’ll send a small care package to the first person who comments with the correct answer.) Since then, Read More

Fuel Your Marketing Program

Customer data is the lifeblood of your marketing program.  To drive customers back into your stores,  you need to be able to contact them.  To target them with specific messages, you need to know what they purchased.  In Version 2.9, we’re introducing a new Customer Panel to help collect more data and fuel your marketing program. Easy to Add Customers: We Read More

4 Ways to Collect More Customer Email Addresses

By our estimates bike retailers have email addresses, on average,  for about 20% of their customers.  Many have more than that.  Some retailers have over 90%.  Here are 4 simple things they do to collect more addresses. Ask:  As my mom always told me, you don’t get something unless you ask for it.  Ask your Read More

Join us for our Ascend Version 2.5 Webinars

On Monday night, October 1st, Ascend Version 2.5 will be available for you to download in your stores. We want you to make the most of this new release.  With features like integrated SMS text messaging and Red Shield integration, you’ll want to update soon.  Please join us on Tuesday, October 2nd, at 9am CST Read More

Version 2.5 – Early Release Update

On August 20th we will make Ascend Version 2.5 available to our Early Release dealer group .  We will make it available to all dealers next month on September 17th. Here are some highlights of what’s included: You’ll be able to text message your customers from Ascend.  See my previous blog on this topic for full Read More

Coming Soon: SMS messaging in Ascend

SMS (a.k.a. Text) messaging is very popular.  I know that’s not a big revelation for anyone.  When my 75 year old mom started texting me this past year, I knew we were reaching technology saturation.  Recent statistics bear this out as well: Some 83% of American adults own cell phones and three-quarters of them (73%) send and receive text Read More

Version 2.4 – Early Release Update

Today we previewed and released Ascend Version 2.4 to our Early Release Team of dealers.  We will make it available to all dealers next month on June 11th. Here are some highlights of what we previewed for them today: When you choose to unreconcile a category, Ascend now asks if you want to unreconcile its child categories. On Read More

Go beyond the point of sale

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Easily set, measure, and track goals and performance while continually forecasting for the future with Ascend. Click here to request your demo today.