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Service central

By now, your season is probably in full swing – and now that customers are out and about in the great outdoors, their equipment probably needs some TLC and your service center is bustling. This week, we have a few tips to keep things humming along. Hotfix incoming: Retailers have been quick to adopt the Read More

Like a boss

Boss’s Day was October 16, and this week, we’ll help you learn to be the boss of your service center by turning on the new technician scheduling settings. Schedule work orders by date: Over 80% of our retailers worldwide have upgraded to Fall 2017. But only a small fraction of those retailers are taking advantage Read More

Time to update!

The Fall 2017 version of Ascend is already a day old! Have you updated yet? Read on to learn more about the new features and sign up for a live tour of the changes lead by our product manager, Luke Natvig. Spaces: Let’s start with some new functionality we’ve called Spaces. Spaces allow your team Read More

One Step At A Time

There’ve been a lot of changes recently, so this week we’re hoping to show you how Summer 2016 helps you simplify. Learn about a couple of ways we’re doing that with receipt logos and how we’ve updated the easily-accessible Customer Multi-Store History Report. Plus, don’t forget about our hardware sales this month! One Stop Shop for Receipt Read More

Update to Winter 2015

We’ve been well above 40 degree weather for most of December, but don’t be fooled: Winter 2015 is here. Update today to take advantage of updates to Work Orders, Reservations, promotional sales abilities and payment processing. Update Now: The Winter 2015 version of Ascend allows you to easily: Add multiple Rental Units to a Reservation Read More

Work Order Wizard

The Summer 2015 version of Ascend RMS was released to early retailers Monday night. Not part of the group? Don’t worry. All retailers are set to receive the update on June 9th. That’s less than a month away! (Crazy, huh?) This week we’re taking a closer look at the changes we’ve made to Work Orders. Read More

The More You Know

Ascend version 2.12 included many big improvements when it was released a month ago, but a few small features may have gone unnoticed. To make sure that you’re getting the most out of Ascend, we’re highlighting a few more smaller additions in this weeks post. Individuality, Rewarded: User-specific grid views are now available within the Category Mapper and Read More

4 Ways to Collect More Customer Email Addresses

By our estimates bike retailers have email addresses, on average,  for about 20% of their customers.  Many have more than that.  Some retailers have over 90%.  Here are 4 simple things they do to collect more addresses. Ask:  As my mom always told me, you don’t get something unless you ask for it.  Ask your Read More