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The Ascend "Best Support" Program

May 8, 2012 General Mark

If you’ve been with Ascend for a while, you’ve heard me say “Best System. Best Support” many times. We provide the best support to help you fully utilize Ascend and implement it into your business. The investment we make to provide this level of support is significant.  We encourage you to make the most of your investment in this program.

Stay current with the latest updates and use the new features

We provide regular updates to Ascend, Ascend Analytics and Ascend Online reports. If you don’t have accounts yet for Analytics or Online reports, contact our support team to get them.

Call when you need help

Wherever I go, I’m consistently told that the Ascend Support Techs are the best compared to any system or program that people have ever worked with. They’re available to answer your calls and e-mails on weekdays. Every weeknight and on weekends, we also have a technician on call to help you with any emergency situation.

Find answers and get training at your convenience

We have a host of resources that you can use anytime, day or night, to help you out. Use the on-line help system connected to Ascend. Go to the support pages on Ascendrms.com for links to webinars, user and install guides and Ascend University courses.  If you don’t have log-in’s for Ascend U, contact us to get them.

Get help with your QuickBooks

Between your daily general ledger entries and entering your Trek invoices, we can help save you hours of time every week. If you haven’t yet taken advantage of this part of the support program, make this the year to do it.

Keep your product information up to date

With your help, the Vendor Update program grows every year. We continue to get product lists from more suppliers and we continue to invest more time and resources to insure the quality and timeliness of the information.

We will continue to do everything we can to provide you with the Best Support. Please make the most of it for yourself and your business.

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