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Trek Care Integration is Here!

November 19, 2013 General, Version Updates Mark

The new Trek Care Program was introduced this past August.  Integration with this new program is available now in Ascend 2.8.  It is available now for early release.  Otherwise, it will be available to everyone on December 10th.

No Duplicate Data Entry:

When you add a Trek bike to a sale, Ascend automatically presents the new Trek Care Registration window.  The bike description, serial number and all of the information for the customer attached to the sale is filled in for you.  If you’re missing any required information, Ascend will remind you to enter it before you can complete the registration.  If you don’t have all of the required information at that time, you can cancel out of the registration screen, and return later by right-clicking on the bike and choosing Trek Care Registration.

 

Register Your Trek Care Plus Contracts:

The bottom section of the registration window also contains a drop down list to select a Trek Care Plus contract.  Select the plan you’ve sold to the customer and the corresponding SKU will be added to the sale for you.  Ascend will register the contract when the sale is finalized and will print out a summary receipt for the customer.

Enter Customer Information First and Serial Number Later:

In Version 2.8 you don’t need a serial number to start a Trek Care registration or to sell a Trek Care Plus contract for special order bikes.  Enter the customer information while they’re in the store with you.  Later on, when the bike is received, add the serial number and the registration information will be updated for you. 

Version 2.8 is available now for early release.  Contact the Ascend Support Team if you’d like to be part of the Release Candidate group.  Otherwise, it will be available to everyone on December 10th.

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2 responses to “Trek Care Integration is Here!”

  1. Rob says:

    When will this function be live on Ascend?

    • mhoggatt says:

      Rob, this new feature is available in Version 2.8. 2.8 is available now for early release. Contact the Ascend Support Team if you’d like to be part of the Release Candidate group. Otherwise, it will be available to everyone on December 10th.

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