Become an Ascend University Sherpa by May 1st and get entered to win One of TWO HD Smart TVs.
Easily track and delay Trek product registrations.
Don't play the guessing game. March 2019 includes the ability to easily view Trek product registration status right on the sale.
You can also postpone delivery of their registration confirmation. It only takes a click and helps keep gift purchases a surprise.
Keep everyone informed
and customers happy.
Teamwork made easy.
Transactions can get complicated. But that doesn't mean that customers have to wait. The new version of Ascend allows specific members of your team to be notified once a special order shipment arrives.
You can even contact work order technicians so they can grab their parts and more efficiently wrap up pending tickets.
Track serial numbers
Transfer serialized products between your multi-store locations with our new batch transfer functionality.
Already have existing transfer items? Don't sweat it. You can add serial numbers during any point of the transfer process!
How did we do?
Learn more about the updates included with the March 2019 version of Ascend using the video above, then share your thoughts with our team.
We've partnered with the Listen360 Customer Engagement Platform to provide you an automated customer survey tool - a value of over $5000 per year.
With Ascend integration, real-time detractor alerts, and daily email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loyalty that results in personal recommendations from your happy customers.
Make more connections.
Receive genuine "word of mouth" recommendations and reach more qualified prospects to help you grow.
Keep it personal as you grow.
With near real-time feedback and insights from customers, you can deliver a world-class retail service experience.
Get valuable testimonials. Listen360 can help you stream testimonials to your main and social sites building up your visible reputation.
Retail management beyond the sale
Explore our industry-leading integrations and grow your business.
Add texture to your traffic by leveraging data from Wi-Fi enabled smartphones with the next generation people counter by RetailNext. Paired with the power of Ascend, the Aurora is an all-in-one IoT sensor aimed at simplifying shopper behavior measurement to help you make impactful business decisions.
But it's beyond people counting. RetailNext gives you true traffic measuring that automatically excludes store staff from counts and key KPI metrics. Isolate employee paths to create interaction analytics of shoppers and sales associates that aid training and allow you to align staff to busy traffic hours - reducing unneeded costs and improving service.
Your data, centralized.
Meet Ascend HQ. Users can quickly view sales overviews at a glance for one or all of their retail locations on any PC or mobile device with internet access. Easily check benchmark performance, measure key retail metrics, and plan for the future with actual location data.
Plus, it's built for the cloud! Updates are automatically applied and ready when you are.
Take full advantage
Stay sharp with our interactive training modules. Visit to watch short video tutorials, then use our interactive modules to test your knowledge.
Learn what's changed with each of our releases including new features, updated workflows, and crushed bugs.
Keep up-to-date on new releases, upcoming promos, and everything else Ascend on our blog.
Read up with Ascend's online manual. Find FAQs, support docs, and how-to instructions.
Interested in getting Ascend for your business?
Contact us today to learn more about how our full-service approach can help take your retail business to the next level.